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About Ergo Sports
Ergo Sports is a UK based Sports Equipment Manufacturer.
Returns Policy
Damage
In the unlikely event you should receive your goods damaged we will arrange a replacement item for you. It is your responsibility to notify us within 72 hours of receipt that an item has been received damaged (please see risk below). To notify Ergo Sports Customer Service of any damage to your products (s) please use the Contact Us form on the site.
Please check quantity of pieces delivered against the carrier’s paperwork and note shortages against the carrier’s documentation.
Risk
As soon as we have delivered the products to your door you, the customer, are responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Incorrect/ Non delivery
To notify Ergosports Customer Service of any incorrect or non-delivery of product(s) please use the Contact Us form on the site. If you receive incorrect goods it is your responsibility to notify us within 72 hours of receipt at which point we will make the necessary arrangements.
We can only accept liability for non-deliveries if we are notified within 3 days of the advised/anticipated delivery date.
Faulty
Upon delivery or within 28 days:
In the unlikely event that your goods are faulty on delivery, or within 28 days of receipt, please contact our customer services department via the Contact Us form on site within 72 hours of receipt of goods or fault developing.
The product must be returned complete with all parts. Failure to do so will delay the processing of your return and incur a cost to you.
The cost of any damage caused due to insufficient packaging will be charged to you. This charge will be at least 15% of the purchase value.
Once the goods are received back in our depot the fault will be verified and if we agree the fault, a replacement product will be sent out to you.
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